Group+Four+-+Paragraph+Two

People management:

Secondly, people management is crucial for successful business and can be divided into two segments: internal management and external management. Firstly, the main role of the internal management is enhancing the organisation by controlling factors that might cause problems inside the firm. These factors usually involve staffs or employees, and problems from these factors possibly affect the company negatively. For example, one of the most common problems is the lack of employees' motivation, and this may cause laziness and distraction which eventually result in inefficiency of the work. Secondly, the external management controls factors that might cause problems outside the firm. These factors are usually related to the customers or clients of the company, and problems from these might bring a negative impact to the organisation. For example, if the firm has failed to provide satisfactory results for their customers and clients, then these people will leave the firm with dissatisfaction and may not come back forever. It means the firm loses their customer base and possibly loses their reputation as well in the market because the social network has been developed rapidly such as twitter and facebook, and news or rumor spread exponentially to people across the world (Mayo-Smith, 2010). To sum up, two cases explain that both segments of the people management are considerably important to run the business successfully. Therefore, the firm needs to monitor and maintain the relationships between employees and customers efficiently and effectively.

Mayo-Smith, D. (2010, May 24). Debbie Mayo-Smith: Caution: Bad feedback may spark explosion. //New Zealand// //Herald Online//. Retrieved May 13, 2011, from: []

Angela: Just like I've said in class during that 5 min break, the overall points and structure seems good. Just some informal phrases need to be worked on. " ... the firm needs to keep an eye on their people and make them satisfied" change to something like " companies need to effectively and efficiently monitor and maintain the relationships between employees and customers for better success."

Leo: Yes! I will edit that point and also a bit in referencing.

Leo : I edited all. Can anyone read and check to recommend any?

Angela: I don't know 'staffs' actually has a plural, I think it is just 'staff' (both singular and plural form is the same) For this phrase ' if the firm has failed in making their customers and clients satisfied', I think there is a grammatical problem. Perhaps rephrase it like this ' if the firm has failed to provide satisfactory results for their customers and clients,", maybe this would help the grammatical error better. Other than that, the rest looks good. =)

Young: Good Job Leo, paragraph seems pretty well organised, People management seems to be extremely important when operating firm to be organised. But I think it is better to put background ideas before starting to explane the two segments.

Leo: I did all. Thanks guys :)